Analytics Press
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Oakland, CA 94620-0313
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Internet: http://www.analyticspress.com
email: numbers@numbersintoknowledge.com
© 2008 by Jonathan G. Koomey.
All rights reserved. Protected under the Berne Convention.
2nd edition, 1st printing, April 2008

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ISBN-13: 9780970601919 (hardcover)
ISBN-13: 9780970601926 (paperback)
Library of Congress Control Number 2008901124

Production manager: Susanna Tadlock and David Peattie
Designer: Sandy Drooker
Compositor: BookMatters
Cover art: Tom Chen
Printer and binder: The Maple-Vail Book Manufacturing Group

Text credits:
The graphics characterizing the Cycle of Action in Chapter 3 (Information, intention, and action) are adapted from The Psychology of Everyday Things by Donald A. Norman. © 1988 by Donald A. Norman. Reprinted by permission of Basic Books, a member of Perseus Books Group.

This book is printed on acid-free recycled paper (30% post consumer
content) in the United States of America.
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