Analytics Press
P.O. Box 4933
El Dorado Hills, CA 95762
SAN 253-5602

© 2017 by Jonathan G. Koomey.
All rights reserved. Protected under the Berne Convention.
3rd edition, 1st printing, October 2017.

Reproduction or translation of any part of this work in any form or by any means, electronic or mechanical, beyond that permitted by Section 107 or 108 of the 1976 United States Copyright Act without the expressed permission of the copyright owner is unlawful. Requests for permission or further information should be addressed to Analytics Press at the address or URL above.

ISBN-13: 978-1-938377-06-8 (paperback)
ISBN-13: 978-1-938377-07-5 (Kindle)
ISBN-13: 978-1-938377-08-2 (EPUB)
ISBN-13: 978-1-938377-09-9 (PDF)

Library of Congress Control Number: 2017907608

Production manager: David Peattie
Designer: David Peattie
Compositor: BookMatters
Cover designer: Chris Hall

Text credits:
The graphics characterizing the Cycle of Action in Chapter 3 (Information, intention, and action) are adapted from The Design of Everyday Things by Don Norman, copyright © 2002. Reprinted by permission of Basic Books, an imprint of Hachette Book Group.

This book is printed on acid-free paper in the United States of America.